We’re here to help
If you run into a bug, have trouble exporting files, need help with purchases, or want to suggest a feature, contact us using the support email below.
Contact Support
For faster help, please include what tool you were using (Convert, Compress, PDF, OCR, Remove Background, Resize, or Metadata), what you expected, and what actually happened.
Common Questions
Why did a task fail?
Task failures are usually caused by unsupported or damaged files, missing permissions, low device storage, or an interrupted export process. Please try again after reopening the app and checking available storage space.
Why is the output size different from what I expected?
Output size depends on the original image, the selected format, compression settings, target size rules, and export options. If you need more predictable results, try a preset or more precise export settings.
My purchase did not unlock Pro features. What should I do?
Open the app and use the restore purchases option. If the issue continues, email vikalp_labs@yeah.net and include a screenshot of the purchase screen and your current subscription state inside the app.
Are my photos uploaded to a server?
PixPort is designed around local processing as much as possible. If any feature ever requires online processing, it should be clearly explained inside the app and reflected in the privacy policy.
What to Include in a Bug Report
- Your device model
- Your iOS version
- Your PixPort version
- The exact tool or screen you used
- What you expected to happen
- What actually happened
- Screenshots or a short screen recording if available
Feature Requests
We welcome requests related to repeat workflows, presets, batch tools, export reliability, and other practical improvements that make photo processing faster and easier.