Tutor Track Support

Thank you for using Tutor Track. If you experience any issues, notice any abnormal behavior, or would like to send us suggestions, please contact us using the information below.

Support

Contact Us

We will do our best to review and respond within a reasonable time. To help us investigate your issue more efficiently, please include your device model, system version, when the issue occurred, and the steps you took before it happened.

📧 vikalp_labs@yeah.net

Recommended Information to Include

The page or feature where the issue occurred, such as “Today,” “Income,” or “Learner Management”;
Your device information, such as iPhone model and iOS version;
The steps performed before the issue appeared;
Whether the issue can be reproduced consistently;
Any error messages shown on screen;
Screenshots, if available.

Frequently Asked Questions

1. Why did changes on one device not appear immediately on another device?

Tutor Track uses a local-first approach and may sync across your devices through Apple’s iCloud capabilities when enabled. Sync timing may be affected by network conditions, device status, or iCloud settings, so updates may not always appear instantly.

2. If there is no app account login, can my data still be lost?

The current version of Tutor Track does not provide an in-app account system. Most data is stored locally on your device. If iCloud is enabled and available, some data may sync across devices using the same Apple ID. Please also pay attention to your device backup and data protection settings.

3. Why does the income summary differ from my manual records?

Please check whether the relevant sessions were correctly marked as completed, and whether pricing, attendance, and payment records were entered correctly. Unconfirmed, cancelled, or pending makeup sessions may not be included in receivables.

4. Why are notifications not working properly?

Please make sure notifications are enabled for Tutor Track in your device settings. Also check Do Not Disturb mode, Focus mode, notification style, and reminder settings. If the issue continues, feel free to contact us by email.

Support Scope

We provide support for Tutor Track features, usage questions, troubleshooting, and product feedback.

Current support includes:

Class recording and confirmation issues;
Income, receivables, and payment summary questions;
Reminder and notification settings;
Basic local data and iCloud sync questions;
General product feedback and suggestions.

Version and Date

App Name: Tutor Track

Support Email: vikalp_labs@yeah.net

Last Updated: March 24, 2026